FAQ

Applicants with one or more active social accounts, like Facebook, Twitter, YouTube, Google+, tech websites, personal blogs or forums. Litexim maintains full rights to judge and determine an applicant's acceptance to the Giveaway Program.
Please finish the steps for this giveaway program listed on the website. Then we will review your application submitted. 2 applicants will be randomly picked every week(Fans of collaborators may have different quota). If you are picked, we will send you a notification by email.

Email: service@litexim.com

Online Chat: Facebook Message Button available on the website

Support Center Work Hours: Mon.Fri., 9 AM8 PM

Reply: Usually within 24 Hours

All LiteXim products come with 12-month warranty from the date of its original purchase, unless otherwise stated on the product page.

If you encounter quality issues with the products received:

1. For defective items within the warranty period, you are eligible for free repair. Please contact our Support Center with describing the problems of your item, and we will help with the repair.

2. For items not eligible for warranty (like natural product degradation through wear and tear, breakage/damage during use), no compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). 

Please learn more warranty details in the Warranty Information section. 


If you receive a damaged or wrong item, please contact our Support Center with providing order number, product code (SKU number) and clear image/video proofs. Once it is confirmed, we will either offer you full refund or dispatch an alternative item (if applicable and available). LiteXim will decide whether you need to return the wrong product or not and compensate the return shipping fee once when we receive it.
Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Support Center.
Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
Mistake during packing on rare occasions.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what (SKU number) has arrived and email what is missing to our Support Center, including your order number.

When you want to return items, please firstly contact our Support Center. We will always do our very best to help you.
If the package is sent without prior authorization (RMA form), which may lead to sending to the wrong address or missing verification information, LiteXim reserves the right to refuse any compensation.
Steps to return:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s).
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). 
RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.